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FAQ
Stack of Envelopes

Pick Up Location

Business 911

3557 N. Sharon Amity Rd. Suite 101

Charlotte NC 28205

Pick Up Times

Monday  / Wednesday / Friday

10 am - 6pm

 

(704) 817-8021

  • Do I need to live in a certain state to use your service?
    No! Anyone from any State in the USA can signup and use a Business 911 Mailbox from any of the addresses that we provide.
  • What are mailbox recipients?
    Mailbox Recipients are other a person, business family members, other individuals, or other business employees that wish to receive mail under their/that name. For example, if you signup for an account and you wish to share it with your sister, she will count as an additional recipient and would be required to complete a USPS Form 1583 and provide the required ID. A RECIPIENT: Is the person or business name the mail will come in. Basic Package: One Business Or Person Standard Package: One Person, Two Businesses Or Two People, One Business Premium: Up to 5 - Businesses or /and People
  • How long will you hold my mail?
    All mail is stored for free at our facility for up to 60 days. After 60 days, we charge $1 per envelope per month to store beyond 60 days. Note: After 60 days all mail will be forwarded back to the sender.
  • Are there any long term contracts?
    No! Each plan is month to month and you are not required to signup for an extended period of time. You may cancel your account at any time. Mailbox payments will NOT be prorated and must be cancelled (30) Days in advance, cancellations made after scheduled payments will incur upcoming month billing.
  • How much does it cost to forward my mail to me?
    No matter where you are in the world, if you need to receive the physical copies of your mail, we can forward it to you anywhere! We simply charge Postage + $3 per shipment. For example, if you have ten envelopes you would like forwarded, simply charge Postage + $3. Premium Mailbox holders are only charged Postage Fees. or $15.99 per 10 Parcels
  • How much does it cost to scan my mail?
    Each plan includes a set amount of page scans per month. As long as you stay within those limits, there are no additional charges to have your mail scanned. Most customers fit comfortably on the Standard plan. If you don't want to upgrade but want pages scanned. You can do so for .50 cents per page.
  • What happens to my mail if i miss a payment?
    You have (5) days or less to contact our office with a new credit card for payment. There will be a $25 Reinstate Fee billed on all mailbox accounts more than 5 days late. If your payment is more then 14 days late. You will be notified via text & email that there will be a hold on all mail until balance is paid. If balance is not paid by day 21. You box will go into the suspension process and all mail be returned to sender after 30 days past due.
  • Do my unused scans roll over every month?
    No, any unused scans monthly will not roll over to the nex month. You start over each month.
  • Who can pick up my mail?
    Anyone you have listed on your account can pick up your mail. They must present ID at time of pick up
  • Can I pay cash for my mailbox?
    Yes, Business 911 Maiboxes can be paid in cash. All cash accounts must be paid (3) months in advance.
  • How do I cancel my mailbox rental?
    You can cancel your mailbox by emailing : resources@business911now.com Subject: Cancellation * Make sure to add name and name of business. Cancellations will go into effect (15-30) days from date of cancellation. Example: Mailbox Rental Due / Paid ( 1/1/2019 ) , you cancel (1/29/2019 ) you will still be billed for (2/1/2019) you will not be billed for (3/1/2019) * For immediate cancellation, you will need to contact your bank. You will be billed for any balance due.
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